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Routing Rules

NameEvaluateConditionTermTicket ResultWeightAction
Blue screen, to On-siteSubjectContainsblue screenMove to On-site Support queue98
From custom email accountRecipientContainscustomMove to Executive Escalations queue95
From network email accountRecipientContainsnetworkMove to Network queue95
From printers email accountRecipientContainsprintersMove to Printers queue95
If Database in emailBodyContainsDatabaseMove to Database Team queue20
If Database in subjectSubjectContainsDatabaseMove to Database Team queue50
If Mr. NakayamaRecipientContainsNakayamaMove to Japanese queue0
If network in subjectSubjectContainsnetworkMove to Network queue70