Routing Rules

Name	Evaluate	Condition	Term	Ticket Result	Weight	Action
Blue screen, to On-site	Subject	Contains	blue screen	Move to On-site Support queue	98	Edit Delete
From custom email account	Recipient	Contains	custom	Move to Executive Escalations queue	95	Edit Delete
From network email account	Recipient	Contains	network	Move to Network queue	95	Edit Delete
From printers email account	Recipient	Contains	printers	Move to Printers queue	95	Edit Delete
If Database in email	Body	Contains	Database	Move to Database Team queue	20	Edit Delete
If Database in subject	Subject	Contains	Database	Move to Database Team queue	50	Edit Delete
If Mr. Nakayama	Recipient	Contains	Nakayama	Move to Japanese queue	0	Edit Delete
If network in subject	Subject	Contains	network	Move to Network queue	70	Edit Delete

Routing Rule Details