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Weighting Rules

Custom Attributes

Escalation Rules

Account Settings

Brisk Support

Reports

Report Period Start:

Report Period Finish: Please enter valid date in YYYY-MM-DD format.

Message Activity: Agent

Escalation Activity: Agent

Message Activity: Queue

Tickets Created: Queue

Response Time: Queue

Resolution Time: Queue

Response Time: SLA

Time spent on Tickets

First Time Resolution

Agent Presales

Auto-Response Selection

Date	Admin Dependable Sofware	Chloe Foster	Dependable Custom Software	Joseph Wright	Julia Bryant	Mackenzie Griffin	Natalie Perez	Samuel Bailey

No Records

Date	Database Escalations	Database Team	Dispatch	Executive Escalations	Japanese	Korean	Network	Network Escalations	On-site Support	Printers	Spanish

No Records

Queue	Average Response Time	Message Exchanges

No Records

Queue	Average Resolution Time	Tickets Closed

No Records

Date	Average First Response Time	Tickets	Agents

No Records

Date	ID	Subject	Queue	Status	Agent Messages	Spent Time (min)

No Records

Date	ID	Subject	Queue

No Records

Attachments:

Please attach the sales for the selected period in a CSV file.

The CSV sales has "Sale date" on column #1, "Customer Email" on column #3 and "Sale Amount" on column #5.

First Name	Last Name	Total Sales	Total Tickets

No Records

Date	Agent	Type	Selected Question	Time	Avg Var	Ticket ID

No Records

CSV Sales File Format

Enter the columns number where the following fields are located in your CSV sales file.

Sale Date column:

Customer Email column:

Sale Amount column:

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