Keep messages on serverEnable to ensure the messages remain accessible across all devices and reduce the risk of accidental loss.
Some providers (like Gmail, Yahoo, Outlook, iCloud) may require an App Password instead of your email password. More info
minutes
Send Alerts for Inactivity
minutes
Number of messages in the time interval required to prevent an alert
Acknowledge all incoming messages with an automatic reply
Auto-merge message to existing ticketIf from the same email address in two weeks interval.
Please note once you connect to this POP3 account, all existing emails will be retrieved from the POP3 server, downloaded into Brisk Support, and then deleted on the POP3 server. This will also happen for new emails as they come into the POP3 account as long as Brisk Support remains connected. If this is not what you intended, please create a new POP3 account with your provider for use with Brisk Support and manage it accordingly.
By connecting your email account, you consent to having your emails stored and processed in Brisk Support's secure servers.
HTML Support Form
Copy and Paste this code to your HTML page to allow customers to create support tickets.
Language
Set Ticket to this Language:
This language has an in-house translator
Use %FirstName%, %LastName% for Customer's First and Last Name (Use %Title% if passing data via a Web form.) E.g.: "Hello %FirstName%,"
Email Classification
Stock Expression
API Remote Access
Add the Key and Secret to JSON string used to make calls to Brisk Support API.More info.
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